Contact us

If you’re a resident who would like some advice on lowering your energy bills, switching provider/tariff or accessing financial assistance or would like to chat to us about any aspect of keeping warm and well then contact our free helpline  today on 0800 107 0044 (Monday to Friday 9:00-17:00) or email us at

Alternatively, fill out the below form with your contact details and a brief description of your query and one of our trained advisors will contact you within 24 hours (excluding weekends and bank holidays).

We will protect and process your personal information in accordance with our data protection policy, your personal information will only be used for the purposes of the projects that we are promoting through this Service; it will be kept by us on a secure database. We will seek your consent if we refer you on to any other service.

You can also refer someone else, whether you’re a professional caseworker or a relation, friend or advocate.

Contact Form

    Please fill out the following information about the person you are referring:


    Owner-OccupierPrivately RentingSocial TenantCouncil TenantOther

    Please fill out the following information about yourself:

    Private Policy:

    The National Energy Foundation requires your consent to pass on your details to your local authority, any specified installer (we will inform you of their details before referring) and any other known project partners/referral agencies. Your data will be held securely and will not be given to anyone else without your consent.

    You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can email or write to us to request this. We want to make sure your personal information is accurate and up to date. Please therefore ask us to correct or remove any information you think is inaccurate.

    If you change your mind before any installation is completed you can withdraw your consent to data sharing. Please note that once you have a measure installed you will be unable to withdraw your consent to your data being shared under the scheme for up to seven years due to statutory obligations.

    Your data will be kept by the National Energy Foundation and the partners above for the duration of the Better Housing Better Health project and evaluation or as long as installation warranty guidelines and statutory obligations apply. It will then be securely destroyed.

    Please tick the box to agree with this statement
    I agree


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